Terms, privacy, payments, and refunds.

These Terms and Conditions (“Terms”) govern your use of the websites, landing pages, and software deliverables operated or produced by Arno & Co. LLC(“Arno & Co.”, “we”, “our”, “us”). By accessing our site or engaging our services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

Scope of services: We provide web and application development, integration, and related advisory services. Statements of Work (“SOWs”), proposals, or emails may define specific scope, fees, and timelines.

Acceptable use: You agree not to misuse our site or deliverables, including attempting unauthorized access, scraping without consent, or violating applicable laws.

Intellectual property: Unless otherwise stated in an SOW, you receive a license to use deliverables for your business. Open-source components remain under their respective licenses. Our internal tooling, frameworks, and know-how are not transferred.

Client materials: You warrant that any content, trademarks, or data you provide are lawful and that you have the right to use them.

Timelines & dependencies: Estimates assume timely feedback, access, and approvals. Delays in client inputs may shift schedules.

Fees & invoices: Invoices are due upon receipt unless otherwise stated. Late payments may pause work.

Warranties & disclaimers: We perform work with reasonable skill and care. Except as expressly stated, services and deliverables are provided “as is”. We do not warrant uninterrupted or error-free operation of third-party platforms (e.g., hosting, payment gateways, analytics).

Limitation of liability: To the maximum extent permitted by law, Arno & Co. is not liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or goodwill. Our aggregate liability under these Terms will not exceed the amounts paid to us for the work giving rise to the claim.

Changes to terms: We may update these Terms from time to time. Material changes will be indicated by updating the “Last updated” date on this page.

Contact: hello@arnoandco.com

We collect the minimum data necessary to communicate with you, deliver projects, and improve our services: typically contact details, project requirements, and usage insights from analytics tools. Where applicable, we rely on legitimate interests or your consent. We do not sell personal data.

• Data minimization and purpose limitation.
• No selling of personal data.
• Use of reputable processors with safeguards.
• Retention only as long as necessary or required by law.
• We honor access, correction, and deletion requests where applicable.

Privacy requests: support@arnoandco.com

Our standard terms are 50% upfront and 50% upon completion, unless an SOW specifies otherwise. Invoices are issued at milestone delivery or month-end for time-and-materials engagements. We accept the payment methods stated on the invoice. Work, licenses, and deployments may be paused for overdue balances.

Advance payments are refundable within 24 hours of payment if no discovery, design, or development work has started. Once work begins, refunds may be granted only for unused, unallocated time at our discretion. Platform fees, third-party charges, and domain/hosting costs are non-refundable.

• Refund window: 24 hours if no work has started.
• After start: pro-rated at our discretion for unused time.
• Exclusions: platform fees, third-party charges, domain and hosting costs.

To request a refund, email support@arnoandco.com with your invoice number.